Terms and conditions

By purchasing from Cigarshoplumo.com, you agree to the following Terms and Conditions:

 

  1. When the order has been placed your card is authorized for the amount of the order. Your card will be charged after the goods have been shipped.
  2. Orders will be shipped on the same day if the order has been placed before 12:30 pm. If the order has been placed after that time, the order will be shipped the day after if all the stock is available. A tracking number will be provided once available
  3. Orders take between 24 and 72 hours to arrive once shipped
  4. Refund or Reship Policy: Delivery is guaranteed in the countries where delivery is available when placing the order. In the event of non- arrival of your order, the customer can choose the option of reshipping the order one more time or the refund of the order at our discretion.
  5. Damaged Items: We need to be informed of any damaged items when received in order to replace them or refund the value of that item. We will need pictures of the damaged items. Damaged items must be returned to us. You will have 14 days to inform us to obtain a refund or replacement. After we have been informed, we will try to refund or reship as soon as possible with a maximum of 14 days.
  6. If you need to return an item, please contact us in the following email with all the details: info@cigarshoplumo.com
  7. Not covered under our reship and refund policy: If the delivery address provided in the order is found to be incorrect there will be no refund or reship.
  8. You must be18 years of age or above to use and purchase in this website
  9. Customs and taxes shipments are customers expense
  10. We do not guarantee delivery to Canada, China and Mexico
  11. We do not share or grant access to any customer data to any persons or entity outside our company.
  12. We guarantee the authenticity of the cigars. Boxes bring all the original barcodes and certificates. Our cigars are shipped under the best conditions of storage to maintain humidity and temperature.

 


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